Neha Shukla
About me
Dedicated and results-driven professional seeking a challenging position in Customer Support. With experience in providing exceptional customer service, I am adept at resolving issues throughout multiple tools, and fostering positive relationships. Committed to delivering outstanding support and exceeding client expectations, I bring strong communication skills, problem-solving abilities, and a passion for customer satisfaction to contribute to the success of the organization.
Work Experience
Customer Service Associate
Reliance Fresh (Retail)
December 16, 2020
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May 15, 2024
• Managed cash handling, sales and inventory management duties to ensure seamless store operations. • Worked effectively in a team environment to achieve sales targets and improve customer satisfaction. • Maintained store appearance, including visual merchandising, display management, and stock maintenance.
Teammate
HGS (Hinduja Global Solutions)
May 9, 2024
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Present
Resolved customer issues and concern in timely and professional manner. Responded to customer inquiries, complaints and feedback through phone calls. Maintained accurate records of customer interaction using CRM software.
Education
DAVV
B.com | Bechlore
September 19, 2024
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Present
Bachelor of commerce at Devi Ahilya Vishwa Vidhyalaya